You can schedule your first laundry pickup on our website ( www.laundrylabksa.com) or by contacting us through WhatsApp or phone at 00966536601601.
If you encounter any difficulties, do not hesitate to email us at care@laundrylabksa.com - our team is always ready to help!
Yes, you can use our "Wash and Iron" service with next-day delivery at Laundry Lab.
This means that your items will be processed and ready for delivery within 24 hours from the time of pickup.
However, some items may take longer if they require additional cleaning time.
Yes! We will do our best to follow special care instructions wherever possible.
Yes! We will do our best to follow special care instructions wherever possible.
We offer the option to change delivery times up to 2 hours before the scheduled delivery/pickup at no additional cost.
However, please note that if a request is made within 2 hours of the scheduled time, a fee will be added to your bill.
To ensure reliable service, please note that a fee may apply if you miss the pickup or delivery appointment. You can always choose to leave your order in a safe place or reschedule your pickup/delivery at no extra cost up to 2 hours before the scheduled time by contacting us.
The minimum bill for "delivery" service is 50 SAR, without delivery charges.
We accept orders below the minimum amount of 50 SAR, but these orders will be subject to a fee to cover the difference.
(In other words, you will pay a minimum of 50 SAR per order, even if the service cost is less than 50 SAR).
Currently, we provide our services in the city of Jeddah and the neighborhoods include:
Easy! On the scheduled pickup day, a laundry employee will contact you.
Once your order is scheduled, you will receive a message or call from one of our team members on the pickup day with an approximate arrival time of the laundry employee.
If possible, before the employee arrives, please prepare and sort your clothes and other items that need cleaning accordingly. Depending on the type of service, or if possible, place your items in disposable, sealed bags labeled with the correct type of service before pickup. If you need your clothes returned quickly, our express laundry and ironing service is available. If you have any special instructions for your clothes and other items (such as stains), please inform the employee.
After receiving your items, our team will inspect your clothes and ensure the washing conditions are met for each piece. You will receive a detailed invoice listing the items you have entrusted to us and the type of service provided, along with a link for electronic payment. After the payment is made, the cleaning process will begin. We only work with carefully selected cleaners who maintain a very high level of quality and reliability. To protect you and ensure your peace of mind, we have also implemented multiple layers of inspection and control to guarantee high quality.
We will send you a message on the scheduled delivery day to confirm our arrival on time. Our staff will deliver your clean clothes to your doorstep. Please check your clothes and ensure everything is in order within 24 hours of receiving your order.
Yes, if possible, we request that you separate dry cleaning / washing and ironing / folding laundry before our representative arrives.
We inspect your order before cleaning to identify and treat stains, so you should point them out to us. It is very helpful for us to know the exact source of each stain, as the best treatment method will vary depending on the type of stain and the type of fabric. If you know the source of the stain, please inform your staff upon pickup or send a message via WhatsApp.
We will not charge you until the pickup is complete, and you will receive a receipt via WhatsApp once the sorting is done. The final price will vary based on the type of service you choose and if you opt for any urgent services.
A payment link will be sent online, or you can transfer to our bank accounts.
Please provide our representative with those instructions or send them on WhatsApp on the pickup day, and we will make sure to add them to your order.
We take pride in LaundryLab for providing high-quality cleaning services for each piece of clothing you entrust to us. We wash your clothes individually without mixing them with others. We have developed several steps in our process to ensure that your clothes always receive the best care, including continuous sanitization of the machines after each wash.
We rely on our expertise: It takes experience to identify excellent detergents and professional stain removal techniques. We follow industry best practices, work with top material suppliers, and prioritize eco-friendly materials.
Integrated quality in our internal process: We have multiple additional operations outside of the cleaning process to ensure inspecting your clothes while they are in our care. We strive to review each piece, ensure its safety, and review it before and after cleaning.
We will do what it takes to make everything right: We are confident that your clothes will receive the best possible cleaning quality. If you find a stain that wasn't removed or if your clothes don't meet our quality standards (or yours), please send an email to care@laundrylabksa.com or contact us via WhatsApp message or phone call, and we will re-clean it for free.
One of our core values at Laundry Lab is to wash each client's clothes individually in a specially sanitized washing machine after each use, so you can be confident your laundry is in safe hands!
Your items are handled with the utmost care using modern equipment and materials. In the rare event that damage occurs due to our mistake, you will be compensated according to our terms and conditions.
At Laundry Lab, we pride ourselves on providing high-quality services. However, if you are not completely satisfied with your order's results, please inform our team immediately.
Once your complaint is submitted, our Laundry Lab customer service team will investigate by inspecting the item. If the quality issue can be corrected, we may arrange to collect your item and re-clean it for free; if this is not possible, your case will be reviewed for compensation.
Without washing clothes before ironing them, the quality of the ironing result may not be as expected. For heavily wrinkled clothes, we strongly recommend choosing dry cleaning or wash and iron service for the best result. If you are not satisfied with the ironing result, please inform our team immediately.Once your complaint is submitted, our Laundry Lab customer service team will investigate by inspecting the item. If the quality issue can be corrected, we may arrange to collect your item and re-iron it for free; if this is not possible, your case will be reviewed for compensation.
Laundry Lab is a comprehensive solution for all your clothing care needs. Our standard services include:
We are also capable of handling many special items.
One of our friendly staff members will collect all your clothes and deliver them to you so you can enjoy peace of mind and focus on more important things
Currently, there are a few items that Laundry Lab cannot accept for cleaning due to the nature of the item or the risks they may pose to our team.
We cannot accept the following items for cleaning:
These non-clothing items usually require a specialized cleaning process that we cannot provide as experts in clothing care. (We are currently working on setting up a specialized department for these items).
Contaminated items
We cannot accept items that have been contaminated with:
We cannot accept these items as they may pose a risk to our employees and/or may endanger other clients' items being cleaned in the same facility.
Certainly! We would like to assist you in donating your clothes to those in need.
All you have to do is place the clothes you wish to donate in a paper or plastic bag and hand them to our representative when they come to pick up your regular order or for delivery.
Make sure to include a note on the bag indicating that the clothes are meant for donation.
If you have a large number of items to donate, please contact our care team via info@laundrylabksa.com or through WhatsApp messages to inform us in advance so we can prepare to receive them
All donated items are given to charitable organizations. We are pleased to partner with Hifz Al-Ni'ma Charity Organization for sustainability.
Yes, we are happy to help you dispose of the hangers you no longer need. Simply hand over the hangers you wish to recycle to our visiting representative, and we will take care of them for you.
Please do not place the hangers inside the bag with the clothes, as this may increase the risk of damaging the clothes during transport.
We are always excited when our clients wish to share Laundry Lab with their colleagues and employees.
If you are interested in exploring how we can work together, please contact us via email at info@laundrylabksa.com, and we will take care of you.
We have numerous partnerships established with companies to assist them in providing employee perks regarding our services.
No, you will only pay the value of the gift card from Laundry Lab. There are no processing or shipping fees associated with a gift card from Laundry Lab
No, the gift card will be sent directly to the recipient. We hope to be able to offer this service soon!
No, Laundry Lab gift cards are non-refundable.
No, Laundry Lab gift cards never expire.
Once added to the recipient's account at Laundry Lab, the balance remains in that account until it is used for Laundry Lab services.
Laundry Lab gift cards are delivered directly to the recipient via WhatsApp messages or email.
You will receive a message from Laundry Lab confirming the delivery of the gift card to the recipient.
You can use your Laundry Lab gift card for any of the services offered by Laundry Lab.
It can also be used to cover delivery fees.
Laundry Lab is not responsible for the loss or damage of items left by their owners at the laundry or any of our branches for a period exceeding one month.
We will contact you through messages to pick up your clothes. If not claimed, the clothes will be donated to charity.
Torn and unsuitable-for-washing clothes will be returned without cleaning.
In the unlikely event of an item not being delivered to you, you should report any missing items to our team within 24 hours of order delivery.
Upon lodging your complaint, our Laundry Lab customer service team will work to resolve the issue as quickly as possible for you, aiming to provide their initial response in less than 24 hours.
They will conduct an investigation to review the steps taken during your laundry journey, including areas such as categorization, internal records, CCTV footage, and any other relevant conversations or internal documents available.
Laundry Lab specialized customer service team will review your complaint to compensate you on a case-by-case basis in accordance with our terms and conditions.
How does compensation work?
The value of compensation is decided case by case.
Here is an overview of what to expect:
Our customer service team will request proof of purchase from you, preferably providing the purchase receipt.
Our team uses industry-standard wear guidelines to determine the value of the item - wear is based on the age of the item.
Once the value is determined, you will be presented with a compensation offer.
If the receipt is unavailable, the compensation will be limited.
The compensation can then be paid to the bank details you provided, or by issuing additional credit vouchers added to your Laundry Lab account.
Here are some exceptions where Laundry Lab does not hold responsibility:
Laundry Lab does not hold responsibility for any additional missing items in orders such as watches, jewelry, cufflinks, money, and wallets.
We always strive to prevent any damage to your items by carefully following the specified service and adhering to care label instructions if applicable.
If you believe that we have damaged an item, please notify our team about it immediately within 24 hours of receiving your order.
Upon lodging your complaint, the Laundry Lab customer service team will initiate an investigation by examining the provided photos or receiving the damaged item to assess the extent of the damage and explore solutions for repair. If the damage cannot be repaired, we will review your case for compensation.
Laundry Lab specialized customer service team will review items eligible for compensation on a case-by-case basis, according to our terms and conditions.
How does compensation work?
The value of compensation is decided on a case-by-case basis. Here is an overview of what to expect:
Our customer service team will request proof of purchase from you, preferably providing the purchase receipt. If the receipt is unavailable, the compensation will be limited.
Our team uses industry-standard wear guidelines to determine the value of the item - wear is based on the age of the item.
Once the value is determined, you will be presented with a compensation offer.
The compensation can be paid to the bank details you provided.
Depending on the value of the item and the compensation offer, Laundry Lab may retain the damaged item.
Natural wear and tear is the damage that occurs naturally and unavoidably due to normal use or the age of the item.
Natural wear and tear may include, but is not limited to:
Shrinkage: Frequent washing of clothes can lead to shrinkage over time. Most manufacturers take this into consideration when creating an item; however, this is still part of natural wear and tear.
Laundry Lab services are exceptionally safe and effective for cleaning clothes. However, there are some potential factors to be aware of:
Invisible stains in dry cleaning refer to spots or residues on garments that are not immediately visible but may become evident or reappear after the dry-cleaning process.
These can be from things like perfumes, lotions, clear liquids, or oils. If you are aware of any potential invisible stains, it is best to inform our team, and they will do their best to address that area.
Color fading risks are low in dry cleaning. The main factor affecting color fading risks is the fabric dye used by the manufacturer. The best dyes used for fabrics are called colorfast dyes, meaning the dye will not change, bleed, or lose color when treated.
If you opt for this dry service, our partner facilities will carefully follow your instructions. However, if your items shrink, it will be considered natural wear and tear, and Laundry Lab will not be responsible for that.
Dry cleaning is a specialized method of cleaning clothes and fabrics using non-water-based solvents to remove dirt, stains, and odors. It is called "dry cleaning" because it does not use water as a primary cleaning agent, unlike traditional washing methods. Instead, a liquid solvent is used for cleaning clothes.
The dry-cleaning process includes the following steps:
Inspection:
Your clothes will be examined for visible stains, damages, and any specific care instructions on the label. The Laundry Lab customer service team will inform you of any existing damages or stains. We will do our best to address the item, but the complete removal of stains cannot be guaranteed.
Pre-treatment:
Before the actual cleaning process, areas with stains and spots will be treated with specialized cleaning agents to help break down and remove stains effectively.
Cleaning:
The clothes are placed in a machine called a "dry cleaning machine." This machine looks like a large washing machine but uses a chemical solvent instead of water. The clothes are gently agitated in the solvent, allowing it to penetrate the fabric and dissolve dirt and stains. After cleaning, warm air is used to evaporate any remaining solvent from the clothes.
Pressing:
Once the clothes are dry, they are steamed and pressed to remove wrinkles and creases, returning them to a clean and tidy appearance.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
💡 Dry cleaning is suitable for various types of clothing; however, it is essential to check the care label before opting for this service. Get a guide to care label symbols here:
Dry cleaning is suitable for a wide range of items made from different fabrics and materials. Here are some common types of items:
Delicate Fabrics:
Special Occasion Garments:
Clothing:
Undergarments:
Outerwear:
Workwear:
Bedding:
Household Fabrics:
Laundry:
Laundry, sometimes referred to as wet cleaning, is a process we perform to clean your items using water, detergents, and fabric softener.
Ironing:
Ironing is the process of using a hot iron to remove wrinkles and creases from clothing and other fabrics.
Laundry Lab offers the option of washing and ironing your items or ironing only. Here are the steps followed for each service:
Washing and Ironing:
Inspection:
Your clothes will be inspected for visible stains, damages, and any specific care instructions on the label. Before processing the items, we will immediately inform you of any existing damages or stains we find. We will do our best to address your items, but the complete removal of stains cannot be guaranteed.
Cleaning:
Your items will be washed in a washing machine using water, detergents, at the correct temperature according to the care label.
Drying:
After cleaning, the clothes will be dried in a dryer at the appropriate temperature according to the care label.
Ironing:
Once the clothes are dry, they will be ironed to remove wrinkles at the appropriate temperature according to the care label.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
Ironing Only:
Laundry Lab ironing service does not include washing the clothes before ironing. The service follows the steps below:
Ironing:
Your clothes will be ironed at the appropriate temperature according to the care label.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
The laundry, ironing, and ironing only services from Laundry Lab are suitable for a variety of different items. Here are some common items that can be safely washed and ironed:
All types of clothing such as:
Furnishings such as:
You can schedule your first laundry pickup on our website ( www.laundrylabksa.com) or by contacting us through WhatsApp or phone at 00966536601601.
If you encounter any difficulties, do not hesitate to email us at care@laundrylabksa.com - our team is always ready to help!
Yes, you can use our "Wash and Iron" service with next-day delivery at Laundry Lab.
This means that your items will be processed and ready for delivery within 24 hours from the time of pickup.
However, some items may take longer if they require additional cleaning time.
Yes! We will do our best to follow special care instructions wherever possible.
Yes! We will do our best to follow special care instructions wherever possible.
We offer the option to change delivery times up to 2 hours before the scheduled delivery/pickup at no additional cost.
However, please note that if a request is made within 2 hours of the scheduled time, a fee will be added to your bill.
To ensure reliable service, please note that a fee may apply if you miss the pickup or delivery appointment. You can always choose to leave your order in a safe place or reschedule your pickup/delivery at no extra cost up to 2 hours before the scheduled time by contacting us.
The minimum bill for "delivery" service is 50 SAR, without delivery charges.
We accept orders below the minimum amount of 50 SAR, but these orders will be subject to a fee to cover the difference.
(In other words, you will pay a minimum of 50 SAR per order, even if the service cost is less than 50 SAR).
Currently, we provide our services in the city of Jeddah and the neighborhoods include:
Easy! On the scheduled pickup day, a laundry employee will contact you.
Once your order is scheduled, you will receive a message or call from one of our team members on the pickup day with an approximate arrival time of the laundry employee.
If possible, before the employee arrives, please prepare and sort your clothes and other items that need cleaning accordingly. Depending on the type of service, or if possible, place your items in disposable, sealed bags labeled with the correct type of service before pickup. If you need your clothes returned quickly, our express laundry and ironing service is available. If you have any special instructions for your clothes and other items (such as stains), please inform the employee.
After receiving your items, our team will inspect your clothes and ensure the washing conditions are met for each piece. You will receive a detailed invoice listing the items you have entrusted to us and the type of service provided, along with a link for electronic payment. After the payment is made, the cleaning process will begin. We only work with carefully selected cleaners who maintain a very high level of quality and reliability. To protect you and ensure your peace of mind, we have also implemented multiple layers of inspection and control to guarantee high quality.
We will send you a message on the scheduled delivery day to confirm our arrival on time. Our staff will deliver your clean clothes to your doorstep. Please check your clothes and ensure everything is in order within 24 hours of receiving your order.
Yes, if possible, we request that you separate dry cleaning / washing and ironing / folding laundry before our representative arrives.
We inspect your order before cleaning to identify and treat stains, so you should point them out to us. It is very helpful for us to know the exact source of each stain, as the best treatment method will vary depending on the type of stain and the type of fabric. If you know the source of the stain, please inform your staff upon pickup or send a message via WhatsApp.
We will not charge you until the pickup is complete, and you will receive a receipt via WhatsApp once the sorting is done. The final price will vary based on the type of service you choose and if you opt for any urgent services.
A payment link will be sent online, or you can transfer to our bank accounts.
Please provide our representative with those instructions or send them on WhatsApp on the pickup day, and we will make sure to add them to your order.
We take pride in LaundryLab for providing high-quality cleaning services for each piece of clothing you entrust to us. We wash your clothes individually without mixing them with others. We have developed several steps in our process to ensure that your clothes always receive the best care, including continuous sanitization of the machines after each wash.
We rely on our expertise: It takes experience to identify excellent detergents and professional stain removal techniques. We follow industry best practices, work with top material suppliers, and prioritize eco-friendly materials.
Integrated quality in our internal process: We have multiple additional operations outside of the cleaning process to ensure inspecting your clothes while they are in our care. We strive to review each piece, ensure its safety, and review it before and after cleaning.
We will do what it takes to make everything right: We are confident that your clothes will receive the best possible cleaning quality. If you find a stain that wasn't removed or if your clothes don't meet our quality standards (or yours), please send an email to care@laundrylabksa.com or contact us via WhatsApp message or phone call, and we will re-clean it for free.
One of our core values at Laundry Lab is to wash each client's clothes individually in a specially sanitized washing machine after each use, so you can be confident your laundry is in safe hands!
Your items are handled with the utmost care using modern equipment and materials. In the rare event that damage occurs due to our mistake, you will be compensated according to our terms and conditions.
At Laundry Lab, we pride ourselves on providing high-quality services. However, if you are not completely satisfied with your order's results, please inform our team immediately.
Once your complaint is submitted, our Laundry Lab customer service team will investigate by inspecting the item. If the quality issue can be corrected, we may arrange to collect your item and re-clean it for free; if this is not possible, your case will be reviewed for compensation.
Without washing clothes before ironing them, the quality of the ironing result may not be as expected. For heavily wrinkled clothes, we strongly recommend choosing dry cleaning or wash and iron service for the best result. If you are not satisfied with the ironing result, please inform our team immediately.Once your complaint is submitted, our Laundry Lab customer service team will investigate by inspecting the item. If the quality issue can be corrected, we may arrange to collect your item and re-iron it for free; if this is not possible, your case will be reviewed for compensation.
Laundry Lab is a comprehensive solution for all your clothing care needs. Our standard services include:
We are also capable of handling many special items.
One of our friendly staff members will collect all your clothes and deliver them to you so you can enjoy peace of mind and focus on more important things
Currently, there are a few items that Laundry Lab cannot accept for cleaning due to the nature of the item or the risks they may pose to our team.
We cannot accept the following items for cleaning:
These non-clothing items usually require a specialized cleaning process that we cannot provide as experts in clothing care. (We are currently working on setting up a specialized department for these items).
Contaminated items
We cannot accept items that have been contaminated with:
We cannot accept these items as they may pose a risk to our employees and/or may endanger other clients' items being cleaned in the same facility.
Certainly! We would like to assist you in donating your clothes to those in need.
All you have to do is place the clothes you wish to donate in a paper or plastic bag and hand them to our representative when they come to pick up your regular order or for delivery.
Make sure to include a note on the bag indicating that the clothes are meant for donation.
If you have a large number of items to donate, please contact our care team via info@laundrylabksa.com or through WhatsApp messages to inform us in advance so we can prepare to receive them
All donated items are given to charitable organizations. We are pleased to partner with Hifz Al-Ni'ma Charity Organization for sustainability.
Yes, we are happy to help you dispose of the hangers you no longer need. Simply hand over the hangers you wish to recycle to our visiting representative, and we will take care of them for you.
Please do not place the hangers inside the bag with the clothes, as this may increase the risk of damaging the clothes during transport.
We are always excited when our clients wish to share Laundry Lab with their colleagues and employees.
If you are interested in exploring how we can work together, please contact us via email at info@laundrylabksa.com, and we will take care of you.
We have numerous partnerships established with companies to assist them in providing employee perks regarding our services.
No, you will only pay the value of the gift card from Laundry Lab. There are no processing or shipping fees associated with a gift card from Laundry Lab
No, the gift card will be sent directly to the recipient. We hope to be able to offer this service soon!
No, Laundry Lab gift cards are non-refundable.
No, Laundry Lab gift cards never expire.
Once added to the recipient's account at Laundry Lab, the balance remains in that account until it is used for Laundry Lab services.
Laundry Lab gift cards are delivered directly to the recipient via WhatsApp messages or email.
You will receive a message from Laundry Lab confirming the delivery of the gift card to the recipient.
You can use your Laundry Lab gift card for any of the services offered by Laundry Lab.
It can also be used to cover delivery fees.
Laundry Lab is not responsible for the loss or damage of items left by their owners at the laundry or any of our branches for a period exceeding one month.
We will contact you through messages to pick up your clothes. If not claimed, the clothes will be donated to charity.
Torn and unsuitable-for-washing clothes will be returned without cleaning.
In the unlikely event of an item not being delivered to you, you should report any missing items to our team within 24 hours of order delivery.
Upon lodging your complaint, our Laundry Lab customer service team will work to resolve the issue as quickly as possible for you, aiming to provide their initial response in less than 24 hours.
They will conduct an investigation to review the steps taken during your laundry journey, including areas such as categorization, internal records, CCTV footage, and any other relevant conversations or internal documents available.
Laundry Lab specialized customer service team will review your complaint to compensate you on a case-by-case basis in accordance with our terms and conditions.
How does compensation work?
The value of compensation is decided case by case.
Here is an overview of what to expect:
Our customer service team will request proof of purchase from you, preferably providing the purchase receipt.
Our team uses industry-standard wear guidelines to determine the value of the item - wear is based on the age of the item.
Once the value is determined, you will be presented with a compensation offer.
If the receipt is unavailable, the compensation will be limited.
The compensation can then be paid to the bank details you provided, or by issuing additional credit vouchers added to your Laundry Lab account.
Here are some exceptions where Laundry Lab does not hold responsibility:
Laundry Lab does not hold responsibility for any additional missing items in orders such as watches, jewelry, cufflinks, money, and wallets.
We always strive to prevent any damage to your items by carefully following the specified service and adhering to care label instructions if applicable.
If you believe that we have damaged an item, please notify our team about it immediately within 24 hours of receiving your order.
Upon lodging your complaint, the Laundry Lab customer service team will initiate an investigation by examining the provided photos or receiving the damaged item to assess the extent of the damage and explore solutions for repair. If the damage cannot be repaired, we will review your case for compensation.
Laundry Lab specialized customer service team will review items eligible for compensation on a case-by-case basis, according to our terms and conditions.
How does compensation work?
The value of compensation is decided on a case-by-case basis. Here is an overview of what to expect:
Our customer service team will request proof of purchase from you, preferably providing the purchase receipt. If the receipt is unavailable, the compensation will be limited.
Our team uses industry-standard wear guidelines to determine the value of the item - wear is based on the age of the item.
Once the value is determined, you will be presented with a compensation offer.
The compensation can be paid to the bank details you provided.
Depending on the value of the item and the compensation offer, Laundry Lab may retain the damaged item.
Natural wear and tear is the damage that occurs naturally and unavoidably due to normal use or the age of the item.
Natural wear and tear may include, but is not limited to:
Shrinkage: Frequent washing of clothes can lead to shrinkage over time. Most manufacturers take this into consideration when creating an item; however, this is still part of natural wear and tear.
Laundry Lab services are exceptionally safe and effective for cleaning clothes. However, there are some potential factors to be aware of:
Invisible stains in dry cleaning refer to spots or residues on garments that are not immediately visible but may become evident or reappear after the dry-cleaning process.
These can be from things like perfumes, lotions, clear liquids, or oils. If you are aware of any potential invisible stains, it is best to inform our team, and they will do their best to address that area.
Color fading risks are low in dry cleaning. The main factor affecting color fading risks is the fabric dye used by the manufacturer. The best dyes used for fabrics are called colorfast dyes, meaning the dye will not change, bleed, or lose color when treated.
If you opt for this dry service, our partner facilities will carefully follow your instructions. However, if your items shrink, it will be considered natural wear and tear, and Laundry Lab will not be responsible for that.
Dry cleaning is a specialized method of cleaning clothes and fabrics using non-water-based solvents to remove dirt, stains, and odors. It is called "dry cleaning" because it does not use water as a primary cleaning agent, unlike traditional washing methods. Instead, a liquid solvent is used for cleaning clothes.
The dry-cleaning process includes the following steps:
Inspection:
Your clothes will be examined for visible stains, damages, and any specific care instructions on the label. The Laundry Lab customer service team will inform you of any existing damages or stains. We will do our best to address the item, but the complete removal of stains cannot be guaranteed.
Pre-treatment:
Before the actual cleaning process, areas with stains and spots will be treated with specialized cleaning agents to help break down and remove stains effectively.
Cleaning:
The clothes are placed in a machine called a "dry cleaning machine." This machine looks like a large washing machine but uses a chemical solvent instead of water. The clothes are gently agitated in the solvent, allowing it to penetrate the fabric and dissolve dirt and stains. After cleaning, warm air is used to evaporate any remaining solvent from the clothes.
Pressing:
Once the clothes are dry, they are steamed and pressed to remove wrinkles and creases, returning them to a clean and tidy appearance.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
💡 Dry cleaning is suitable for various types of clothing; however, it is essential to check the care label before opting for this service. Get a guide to care label symbols here:
Dry cleaning is suitable for a wide range of items made from different fabrics and materials. Here are some common types of items:
Delicate Fabrics:
Special Occasion Garments:
Clothing:
Undergarments:
Outerwear:
Workwear:
Bedding:
Household Fabrics:
Laundry:
Laundry, sometimes referred to as wet cleaning, is a process we perform to clean your items using water, detergents, and fabric softener.
Ironing:
Ironing is the process of using a hot iron to remove wrinkles and creases from clothing and other fabrics.
Laundry Lab offers the option of washing and ironing your items or ironing only. Here are the steps followed for each service:
Washing and Ironing:
Inspection:
Your clothes will be inspected for visible stains, damages, and any specific care instructions on the label. Before processing the items, we will immediately inform you of any existing damages or stains we find. We will do our best to address your items, but the complete removal of stains cannot be guaranteed.
Cleaning:
Your items will be washed in a washing machine using water, detergents, at the correct temperature according to the care label.
Drying:
After cleaning, the clothes will be dried in a dryer at the appropriate temperature according to the care label.
Ironing:
Once the clothes are dry, they will be ironed to remove wrinkles at the appropriate temperature according to the care label.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
Ironing Only:
Laundry Lab ironing service does not include washing the clothes before ironing. The service follows the steps below:
Ironing:
Your clothes will be ironed at the appropriate temperature according to the care label.
Packaging:
The items will be returned to you on individual hangers. Folding service can be provided as well, if you prefer folding an item, please add it as a special request and speak to our customer service team for confirmation.
The laundry, ironing, and ironing only services from Laundry Lab are suitable for a variety of different items. Here are some common items that can be safely washed and ironed:
All types of clothing such as:
Furnishings such as:
